How the Veterans Health Centre collects, uses, stores and protects your personal and health information.
Veterans Health Centre, Specialist Centre, 77 East Street, Ipswich QLD 4305. Telephone 0429 146 039. Email reception@vhc.org.au.
We collect personal and health information necessary to provide medical and medicolegal services: your name and contact details, date of birth, ADF service details, DVA file details, and the medical records you or your providers supply to us.
To provide clinical care and to prepare the medicolegal reports you engage us for. We do not sell personal information and we do not use it for marketing.
To the Department of Veterans' Affairs, the Veterans' Review Board, the Commonwealth Superannuation Corporation, or your nominated advocate or solicitor — where you have asked us to, or where it is necessary for the service you have engaged us to provide. We do not disclose your information otherwise without your consent, except where required by law.
Health information is stored securely and retained in accordance with Australian legal requirements for medical records.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate. Contact reception@vhc.org.au.
If you have a concern about how we have handled your information, contact us first at reception@vhc.org.au. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.
This is a summary of our privacy practices for general information. Contact us for our full privacy policy.